![]() ![]() Depending on your preference, you can get an SMS API for either HTTP, Java or PHP. It lets you build a personalized SMS channel for sending and receiving all your messages (like texting someone a GIF). A simple “Welcome” message can translate into some serious NPS points. What is an SMS API An SMS API refers to a software integration interface that enables code to send short messages through an SMS API platform. This touch goes a long way for customer service. You have to make sure you’re saying something interesting and impactful because customers actually want to talk back to you on this channel. Two-way SMS is almost like creating a conversation with a stranger. Perfectly customized Bulk SMS tools for all your needs. What is Two-way Text Messaging? Conversational Business SMS Guide () If you’re not already using text messaging to reach your audience, launching this channel should be a key priority. Plus, it’s a great tool for marketing automation. SMS marketing works seamlessly with other channels you’re likely already using to talk to customers, like email and social media platforms. Agents are presented with customer account information and full multichannel interaction history so they can have more meaningful conversations that drive outcomes. Personalize SMS interactions with unified CRM data. More Bulk SMS Sending Resources for Call CentersĢ-Way & Mass SMS Texting for Call and Contact Centers | LiveVox Segmentation can bring better results because agents can tailor a more customized message to a group of targeted recipients that fit their chosen criteria. Bulk SMS senders also allow agents to filter out or add attributes to their list of recipients. Agent workflows remain uninterrupted as they seamlessly connect with the application, allowing agents to help customers all through one platform. For example, agents can use their CRM to send out bulk SMS messages to their customers by integrating a bulk SMS sender API into their platform. Call centers can also maximize the benefits of a bulk SMS sender by incorporating them within agent workflows. ![]() Agents can reach customers en masse and deliver important updates about upcoming promotions, service or product updates, callback requests, and company-wide changes. Call centers also benefit from using a bulk SMS sender because of its versatility agents can use them for a variety of tasks. Using a list segmentation technique in conjunction with a bulk SMS sender helps increase the effectiveness of your bulk SMS campaign. In order to increase the chances of success, it’s important to craft messages that can produce results. ![]() Bulk SMS senders are a popular option for marketers, particularly because of their high open rate of 94% and ability to quickly reach hundreds of contacts at once. Unlike group texts, bulk SMS messages do not reveal the numbers of the other recipients. It works by delivering a message to a large list of recipients. A bulk SMS sender is an application that allows users to send out text blasts to communicate to customers. ![]()
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